Site rules

1. PARTIES TO THE AGREEMENT

1.1. This contract (hereinafter — the Agreement) is concluded between the online service for exchanging title units WX.Money (hereinafter — the Service Provider) — on the one hand, and the Customer (a person who uses the Service Provider’s services) — on the other hand.

2. TERMS AND DEFINITIONS

2.1. EXCHANGE OF TITLE UNITS
An automated online service provided by the Service Provider under these rules. 2.2. CUSTOMER
An individual who has agreed to the Service Provider’s terms and to this Agreement (has adhered to it). 2.3. TITLE UNIT
A conditional unit of the relevant payment system reflecting the scope of rights determined by the contract of the electronic payment system and its customer. 2.4. ORDER (APPLICATION)
Information submitted electronically by the Customer for using the Service Provider’s facilities and confirming acceptance of the service terms specified in the given order.

3. TERMS OF THE AGREEMENT (PUBLIC OFFER AND ACCEPTANCE)

3.1. These rules constitute the terms of a public offer. The offer is formed at the moment the Customer submits an order and is an integral part of the Agreement.
3.2. A public offer means the Service Provider’s information on the terms for submitting an order, as displayed by the service.
3.3. Acceptance (accepting the offer) means the actions performed by the Customer when completing the order, confirming the intent to conclude a transaction on the terms proposed by the Service Provider.
3.4. The time, date, and parameters of the order are generated automatically by the Service Provider at the moment the order is completed.
3.5. The Customer must accept the offer within 24 hours from the moment the order is formed.
3.6. The service agreement enters into force from the moment the title units in the full amount specified in the order are received from the Customer to the Service Provider’s details.
3.7. Transactions with title units are recorded in accordance with the rules, regulations, and formats of electronic settlement systems.
3.8. The Agreement is effective from the moment the order is submitted until termination at the initiative of either party.
3.9. The Customer undertakes to carefully review all clauses of this Agreement and additional documents. By using the Service Provider’s services, the Customer confirms understanding and acceptance of them.
3.10. If the Customer disagrees with the terms of the Agreement, use of the Service Provider’s services is not possible.

4. SUBJECT OF THE AGREEMENT

4.1. Using technical means, the Service Provider undertakes to exchange title units for a commission after the Customer submits an order.
4.2. The exchange is carried out by selling title units to persons wishing to purchase them for an amount not lower than that specified in the Customer’s order.
4.3. The Service Provider transfers funds to the details specified by the Customer.
4.4. Any profit arising during the exchange remains with the Service Provider as additional benefit and a premium for commission services.

5. ADDITIONAL TERMS

5.1. Amount received does not match the order

5.1.1. If an amount different from that specified in the order is received in the Service Provider’s account, the Service Provider recalculates according to the actual amount of title units received.
5.1.2. If the received amount exceeds the amount specified in the order by more than 10%, the Service Provider terminates the contract unilaterally and returns the funds to the Customer’s details minus transfer fees incurred.
5.1.3. The Customer must timely fund the Service Provider’s account for order processing. Responsibility for delays caused by the bank or payment service providers in this case lies with the Customer.

5.2. Failure to transfer within 24 hours

5.2.1. If title units are not sent by the Service Provider to the Customer’s details within 24 hours, the Customer may request termination of the Agreement and cancellation of the order with return of the title units according to the Refund Policy posted on the Service Provider’s website.
5.2.2. Termination and refund are performed provided that the funds have not yet been transferred to the Customer’s details.
5.2.3. Upon cancellation of the contract, the refund of electronic currency is made within 24 hours from receipt of the termination request.
5.2.4. If refund delays arise through no fault of the Service Provider, the Service Provider bears no liability.

5.3. Title units not received from the Customer on time

5.3.1. If title units are not received from the Customer to the Service Provider’s account within the period установлен from the moment the order is submitted, the Agreement is terminated by the Service Provider because the contract does not enter into force.
5.3.2. The Customer may not be notified of such termination.
5.3.3. If title units are received after the specified period, they are returned to the Customer, and transfer commission costs are withheld from the refunded amount.

5.4. Delay due to the settlement system

5.4.1. If transfer to the Customer’s details is delayed due to the settlement system, the Service Provider is not liable for damage caused by late crediting.
5.4.2. In this case, claims must be addressed to the settlement system, and the Service Provider will provide possible assistance within the law.

5.5. Spoofing communication flows / code interference

5.5.1. If spoofing of communication flows or any impact degrading the Service Provider’s operation (including its software code) is detected, the order is suspended and the transferred funds are recalculated under the terms of the Agreement.
5.5.2. If the Customer disagrees with the recalculation, the Customer may terminate the contract; the title units will be sent to the Customer’s details.

5.6. Limitation of liability

5.6.1. The Customer agrees that the Service Provider bears limited liability under these rules for the received title units, provides no additional warranties, and assumes no additional liability to the Customer.
5.6.2. Similarly, the Customer bears no additional liability to the Service Provider.
5.6.3. The Service Provider is not liable if the Customer’s payment under the order was frozen, declined, or returned.

5.7. Compliance with law and prohibition of interference

5.7.1. The Customer undertakes to comply with legal requirements, not to spoof communication flows, and not to obstruct the Service Provider’s software code.

5.8. Incorrect details

5.8.1. The Service Provider is not liable for damage and consequences of an erroneous transfer of electronic currency if the Customer provided incorrect details.

5.9. Incorrect recipient details

5.9.1. The Service Provider is not liable for transfers to persons with incorrect details. The payment is considered valid even if errors are present.

5.10. Account security

5.10.1. The Customer must ensure account security by following password-management recommendations: periodically change the password and do not reuse it on other platforms.

5.11. Third-party requests

5.11.1. If a request for personal data or a password is received from third parties, the Customer must promptly contact the Service Provider’s support chat.

5.12. Email for access recovery

5.12.1. The Customer must provide a correct email address for password reset. If there is suspicion that third parties are using the address, the Customer must notify support.

5.13. Disabling password auto-save

5.13.1. The Customer should disable browser/computer functions that save personal data or passwords to avoid unauthorized access.

6. WARRANTY PERIOD

6.1. Within 24 hours from completion of the exchange of title units, the Service Provider provides a warranty for the rendered services, unless other periods are agreed separately.

7. FORCE MAJEURE (UNFORESEEN CIRCUMSTANCES)

7.1. If unforeseen circumstances arise preventing fulfillment of the order, execution deadlines are postponed for the duration of such circumstances.
7.2. The Service Provider is not liable for delays caused by force majeure.
7.3. The Service Provider and affiliates are released from liability for failure to provide services due to causes beyond their control.

8. FORM OF THE AGREEMENT

8.1. The Agreement is accepted by the parties as a legally equivalent contract concluded in writing (electronically).

9. PROHIBITED COUNTRIES AND TERRITORIES

9.1. Citizens of certain countries and territories cannot use the service due to legal restrictions.
9.2. Such countries and territories include:
Abkhazia, Afghanistan, Belarus, Burma (Myanmar), Burundi, Vanuatu, Venezuela, Guyana, Democratic Republic of the Congo, Iraq, Iran, DPRK (North Korea), Côte d’Ivoire, Crimea, Laos, Liberia, Lebanon, Libya, Nagorno-Karabakh Republic, Papua New Guinea, Pridnestrovian Moldavian Republic (Transnistria), Russia, Syria, Somalia, Sudan, Sierra Leone, the so-called self-proclaimed “DNR” and “LNR” republics (temporarily occupied territories of Ukraine), Turkish Republic of Northern Cyprus, Uganda, Central African Republic, South Ossetia, South Sudan, Zimbabwe, Yemen.
9.3. The Service Provider apologizes for any inconvenience caused by these restrictions.

10. CLAIMS AND DISPUTES

10.1. Claims under this Agreement are accepted by the Service Provider via email in which the Customer states the essence of the claim.
10.2. The email must be sent to the Service Provider’s details indicated on the website.

11. EXCHANGE OPERATIONS

11.1. Prohibition of illegal operations

11.1.1. It is strictly prohibited to use the Service Provider’s services for illegal transfers and fraudulent activities.
11.1.2. The Customer undertakes to comply with this requirement and, in case of fraud, to bear criminal liability established by applicable law.

11.2. Inability to perform automatically

11.2.1. If the order cannot be completed automatically due to reasons beyond the Service Provider’s control (no connection, insufficient funds, incorrect Customer data, etc.), funds are either credited within the next 24 hours or returned to the Customer minus commission expenses.

11.3. Information transfer upon request

11.3.1. Upon first request, the Service Provider may provide information about electronic currency transfers to law enforcement agencies, administrations of settlement systems, as well as victims of unlawful actions, provided there is a fact of fraud proven by judicial authorities.

11.4. Documents upon suspicion

11.4.1. In case of suspicion of fraud or money laundering, the Customer undertakes to provide identity documents.

11.5. Prohibition of interference and duty to provide accurate data

11.5.1. The Customer undertakes not to interfere with the Service Provider’s operation and not to damage its software and hardware.
11.5.2. The Customer undertakes to provide accurate information necessary to fulfill the contract terms.

11.6. Rules for conducting P2P operations (procedure)

To conduct a P2P operation through the service, you must:
  1. Select the exchange direction and follow the link.
  2. Fill in all fields in the form using only accurate information. If this requirement is violated, the service may refuse the exchange and return the money minus all operation fees.
  3. Provide a valid and accessible email for receiving and sending emails.
  4. Pay attention to the “Total” line — it shows the amount payable including fees.
  5. Click “Exchange” and verify the created order. If you find errors in details or amount — go back and correct the data.
Additionally, on rate fixing and payment deadlines:
  • The order is fixed at the current rate and executed at it if payment is received within 3 minutes after creation.
  • For crypto → crypto directions, the rate is fixed automatically at the moment funds are credited.
  • The order is canceled if payment is not received within the specified time.
  • If payment is made after the specified time, the service may:
    a) complete the order at a new rate agreed at the moment the client requests order restoration; or
    b) return the funds to the sender minus payment system fees.
  • For crypto payments made within regulatory deadlines, the payment time is the moment the payment is sent, not the first network confirmation.
  • If payment is received later than 10 minutes after order creation, the payout is recalculated at the Binance exchange rate.
Next steps:
6) Check your email: you will receive an email with order details and the operation’s secret key.
7) Depending on the exchange direction:
  • either you will be redirected to the payment system merchant (for automatic and semi-automatic exchanges),
  • or payment details will be provided (for manual directions).
  1. After payment is received, the Customer receives the requested currency. Usually this takes 2 to 30 minutes during working hours. In rare cases — up to 24 hours due to technical issues.
  2. Upon completion, the Customer receives an email report of the operation.

11.7. Crypto exchange regulations

11.7.1. Crypto exchange operations are performed according to the regulations specified in the article “Network confirmations and minimum deposit amounts”.

11.8. Unconfirmed Bitcoin transactions

11.8.1. Bitcoin transfers may remain “Unconfirmed transaction” for a long time, usually because one operation is confirmed slowly.
11.8.2. Under Bitcoin network rules, such a transfer may be attached to another block and then processed normally. If that does not happen, funds are returned to the sender within 1–7 days.
11.8.3. The service cannot affect the processing speed of such transactions. After funds are credited or returned, the order is resolved by completing the order or canceling it with refund of the parties’ monetary obligations.

11.9. Additional checks and access restrictions

11.9.1. Any exchange operations may be suspended for additional checks by the service’s security department, banks, and/or payment systems.
11.9.2. Systematic creation of unpaid orders is considered malicious behavior; access to services may be restricted or prohibited.

11.10. Failure to complete verifications and ban on terminal payments

11.10.1. If additional verification procedures are not completed, funds are returned to the sender minus possible bank fees.
11.10.2. Payments via Terminals / Cash Desks / IVR menus are not accepted and will be rejected.

11.11. Clarifying information

11.11.1. If necessary, the Customer undertakes to provide any clarifying information the Service Provider deems necessary to complete the operation.

11.12. Right to verification

11.12.1. The service may request verification of any user and their payment data.
11.12.2. The administration may request any identity documents, as well as a photo holding the document.
11.12.3. Important: the service does not publish its accounts for receiving funds. Exchange is performed only through the website. Do not fall for scammers’ tricks.

11.13. Prohibition of exchanges to third-party accounts

11.13.1. The service prohibits exchanges to third-party accounts.
11.13.2. The Service Provider is not liable for third-party actions after funds are received. Perform operations only with wallets/accounts to which you have full access.

11.14. Payments with chargeback/refund capability

11.14.1. The Customer may make a payment using mechanisms that allow a refund.
11.14.2. Such capability may be used exclusively in cases of:
  • non-fulfillment of obligations by the Service Provider; or
  • use of the Customer’s payment instrument by third parties (with direct evidence).

12. DISCLAIMER OF OBLIGATIONS AND LIMITATIONS

12.1. The Service Provider may refuse to conclude a contract and execute an order without explanation. This clause applies to any client.
12.2. The Service Provider does not provide receipts or invoices upon request.
12.3. The Service Provider is not liable for use of the services for business or commercial purposes.
12.4. The Service Provider is not liable for losses caused by technological attacks or malware.
12.5. The Service Provider is not liable for content or costs associated with websites linked from the Service Provider’s official website.
12.6. The Service Provider may withhold commission fees from the Customer’s orders under certain conditions. If funds are insufficient, the Service Provider may refuse the transaction.
12.7. If you have questions at any stage — contact the online support chat operator. The operator will answer questions and help with the service.
12.8. Service working hours: 10:00 to 22:00.


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