Automatic exchange directions work on the website 24/7, semi-automatic ones are available from 09.00 to 23.00 Kyiv time.
The processing time for automatic exchange directions is 30 minutes according to the regulations.
The processing time for semi-automatic and manual exchange directions is 6 hours according to the regulations.
Some banks may process transactions for up to 72 business hours, and the exchange office cannot influence the speed of your bank’s work, so you just need to wait for the funds to be credited. (This is relevant for all directions related to bank cards and accounts).
The status of the operators can be found on the website’s homepage on the right side.
“Offline” – means that you can contact support operators using email: [email protected].
The chat dialog box is located on the website’s homepage in the lower right corner of the screen.
