Regulation
Working Hours & Order Processing Regulations
We ensure stable and uninterrupted service operation so you can make exchanges quickly, securely, and at your convenience.Operating Hours
- Automatic directions — available 24/7 without days off.
- Semi-automatic directions — available daily from 10:00 to 22:00 (Kyiv time).
Order Processing Time
- Automatic mode — up to 30 minutes.
- Semi-automatic / manual mode — up to 6 hours.
Important for Bank Card Transactions
Some banks may process transactions within up to 72 business hours. The exchange service cannot influence the processing speed of your bank. This information applies to all directions related to bank cards and accounts.Customer Support
- Operator status is displayed on the main page:
- Online — operator is available.
- Offline — contact via email: [email protected]
- The online chat window is located in the bottom-right corner of the main page.